Payment Policy

Last updated: October 20, 2026

At Game Hive LTD, we are committed to providing a secure, smooth, and transparent shopping experience. This Payment Policy outlines the payment methods we accept, how your transactions are processed, and our security protocols.

Accepted Payment Methods

We accept a variety of payment methods to ensure a convenient checkout experience. You can complete your purchase on game-hive.net using any of the following accepted options:

Credit & Debit Cards: Visa, Mastercard, American Express (AMEX), Discover, Diners Club, UnionPay
Digital Wallets & Fast Checkout: Apple Pay, Google Pay, Shop Pay
Buy Now, Pay Later: Klarna

All payments must be made in GBP (£ - British Pound Sterling). If your card or bank account is in another currency, your payment provider will process the transaction using their applicable exchange rates and fees.

Order Total and Clear Pricing

All product prices listed on our store are inclusive of applicable VAT and taxes unless clearly stated otherwise at checkout.
The total cost of your order will include the price of the item(s) plus shipping charges (if applicable).
There are no hidden fees, unexpected charges, or processing surcharges added at checkout.

Payment Processing and Billing

Your payment method will be charged immediately upon order placement or completion of checkout.
For Pre-Orders, payment is collected at the time of purchase to secure your item before its official release.
Orders will only be processed and dispatched after full payment has been successfully authorized and verified.

Payment Security and PCI Compliance

Your financial security is our top priority.

Our website uses 128-bit SSL (Secure Sockets Layer) encryption technology to protect your sensitive personal and payment information during transmission.
We adhere to the Payment Card Industry Data Security Standard (PCI-DSS) guidelines.
We do not store, view, or retain your credit card, debit card, or banking details on our servers. All card transactions are processed securely through certified third-party payment gateways.

Fraud Prevention and Order Verification

To protect our customers against fraudulent transactions, Game Hive LTD reserves the right to verify billing details prior to processing an order. If additional verification is required, we may contact you via email. Orders suspected of fraud or unauthorized payment may be cancelled and refunded immediately.

Payment Issues and Failed Transactions

If your payment is declined or fails at checkout:

Double-check that your payment details, billing address, card number, expiration date, and CVV code match your card issuer's records.
Ensure there are sufficient funds available in your account.
Contact your bank or card issuer to ensure they are not blocking automated online purchases.
If the issue persists, please reach out to our support team for assistance.

Refunds and Cancellations

If an order is cancelled or a return is approved in accordance with our Return and Refund Policy, refunds will be issued directly to your original payment method within 7 business days. Please note that your bank or financial institution may require additional processing time to reflect the funds in your account.